Refund Policy

Change of Mind Refund

Get a full refund, no questions asked.

‘7-Day change of mind guarantee’ – Bookings (except for Tour, Flight, Cruise or ‘Last Minute’ bookings) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 21 days prior to the check-in date.

Note the ‘7-day change of mind guarantee’ does not apply for Tour, Flight, Cruise or ‘Last Minute’ bookings. Tour bookings may only be cancelled with a full refund provided that cancellation occurs strictly within 48 hours from the time of purchase. Flights or Cruises purchased through DNA Unique Escapes, including those purchased as part of packages, are subject to the refund policies of the respective flight or cruise operator and are not eligible for the 7-day change of mind guarantee. Last Minute deals are guaranteed at the time of booking and are not refundable (except as required by law).

Refund Policy

DNA Unique Escapes (“Unique Escapes” or “we”) try to ensure that we only promote Deals that our VIP Guests will enjoy. We understand, however, that occasionally, this is not always the case. This Policy sets out the circumstances in which DNA Unique Escapes may provide refunds to our VIP Guests (“VIP Guest” or “you”) in respect of a specific Deal.

Please note that this Refund Policy only applies to purchases of resort and hotel packages and Tours and does not apply to ‘Last Minute’ bookings, or Flights and Cruises purchased through DNA Unique Escapes which are subject to the refund policies of the respective flight or cruise operator (please refer to the Fine Print of a package for more detail).

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